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From: Terry Baker <
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Subject: [The NetLetter] NetLetter nr 743 Dec 12/02 - The NetLetter
Date: Thu, 12 Dec 2002 10:53:38 -0800
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( For retirees of the new Air Canada family)
Number 743 Dec 12th., 2002. We first published in October 1995.
Circulation: 2500+
Chief Pilot - Vesta Stevenson - Co-pilot - Terry Baker
To get in touch with either editor/pilot our email address is
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. Need to know.
In a recent NetLetter you were informed that you have to provide Fed Ex
with an Air Canada photo I D in order to take advantage of the special shipping
rates. How is this possible for my spouse, since Air Canada no longer issues
same for a spouse ? ?
Answer:
In the future all spouses and non dependant children travelling unaccompanied
should carry a photo copy of the employees I.D. As mentioned earlier this will
be accepted by Fed Ex as well. Fed Ex will also accept an Air Canada I.D
together with other photo Identification ( drivers license, passport, etc. )
Note: (With the new system of ticketless travel, may we suggest you carry a
blank pass incase your routing changes due loads, and you are at a station
which requires a pass - it would save time at check-in for both yourself and
the gate agent! Also, we suggest that you retain your various boarding passes,
incase there is an erroneous charge later, after all this is a new system and I
used to be a programmer - well what can we say!!! - eds)
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. Must know.
December 11 2002
EMPLOYEE TRAVEL FLASH
Helping you get set for the new and improved Employee Travel Site
Traveling Ticketless
Starting Dec. 16, all active and retired Air Canada and Air Canada Jazz
employees will be able to use the new and improved Employee Travel Site (ETS).
You will soon receive a User Guide explaining the new processes, but in the
meantime, here is some important information on how your travel will be
impacted.
As of Dec. 16, travel from on-line DCS (Departure Control System) stations will
become ticketless for business and personal travel, including C1/J10, award of
excellence or other prize pass travel and parent/ partner travel. DCS stations,
located in all cities within Canada and several major cities in the U.S. and
International, are stations that use Air Canada’s reservation system. Non-DCS
stations are those handled by other airlines. Ticketless travel will eliminate
errors and facilitate the timely billing of your trip.
How does it work?
At all times, you must list yourself before you arrive at the airport, and you
should always have your record locator number (PNR) with you. It’s also a good
idea to always travel with a printed copy of your itinerary.
Once at the airport, you’re encouraged to check-in using Express Check-in
Kiosk. The letters 'TL’ on your boarding pass indicate that this is ticketless
travel.
When a flight departs, the DCS system will generate a charge for that segment.
A paper ticket is not required for you to be billed. If you aren’t boarded on
the flight you will not be charged.
Traveling from Non-DCS stations
For non-DCS stations, a paper coupon is still required. ETS will let you know,
by a prompt message, whether you’re traveling to or from a non-DCS station. If
you use Speech Recognition, please refer to the back of your user guide for a
list of non-DCS stations.
While we are planning to introduce a simplified coupon in early 2003, in the
interim, you’re asked to continue using the current trip pass stock.
N.B. Ensure that you complete and sign all coupons for pass eligible holders
under your travel profile (i.e. parents). You must provide them with your
employee number and your service date. This information will be required if
flight arrangements must be changed at the last minute at the airport.
Important Travel Tips Always Travel Prepared
· Research your trip in advance. Look up alternative routings and take a
printed copy with you. Speech recognition works best when you know the flight
numbers you wish to book or register for.
· Always register yourself or your dependents/non-dependents, parents or
partners before travelling, and ensure that you and your travel partners have a
record of your PNR with you.
· Always carry paper travel coupons with you in case you decide to
re-route to a non-DCS station. Although these stations should have a supply on
hand, be prepared.
· Keep a copy of the Speech Recognition telephone number with you in case
you need to change your itinerary.
· Always provide your unaccompanied Parents/Partners with your employee
number, your service date, your PIN number, in the event that they need to
re-plan their trip.
· If you have registered for a flight and are not boarded, you will
automatically be put on the standby list for the next flight, as is the case
today. However, if you decide to try for an alternate routing, you must use
Speech Recognition to register yourself.
· Remember, the first priority for airport staff is to assist our revenue
customers, so always travel prepared.
Important: If you plan to travel the week of Dec. 16, ensure you make your
arrangements before Friday, Dec. 13. To prepare for the new site, the ETS and
Speech Recognition applications will be unavailable on Dec. 14 & 15. The
Employee Call Centre will be available to handle any urgent calls.
EMPLOYEE TRAVEL FLASH
HELPING YOU GET SET FOR THE NEW AND IMPROVED EMPLOYEE TRAVEL SITE
Parent/Partner Travel 2003
As you know, starting Dec. 16, the new and improved Employee Travel Site (ETS)
will be ready to use. While such features as ticketless travel, harmonized
priority, and sector pricing will be in effect on this date, parent and partner
travel changes will only come into effect Jan. 1, 2003.
In the meantime, the following information will help you become familiar with
the changes to the new partner travel program – unaccompanied travel for
non-dependent children and a designated partner, for single employees only.
This program is on a one-year trial basis.
What has changed?
· Non-dependent children will be able to travel unaccompanied at a C5/Y10
priority. The spouse or children of non-dependent children are not entitled to
travel unaccompanied.
· Single employees or retirees, only, will have the option of
nominating 1
(one) person to travel “unaccompanied” at a C5/Y10 priority. They can change
the designated partner after six months.
· Your allotment will be registered and tracked in your employee travel
profile.
How does this work?
· You will store the name of your non-dependent children or eligible
unaccompanied partner in your Profile on ETS. You can access your profile from
the menu bar on the home page.
· The system requires 48 hours to capture the information. Therefore, you
are recommended to wait the 48 hours before you attempt to register your
non-dependent children or unaccompanied partner for a flight. You only need to
enter the name once, as after 48 hours, it will remain on your profile for
future travel arrangements.
· Once you have entered your non-dependent children or unaccompanied
partner in your profile on ETS, you will also be able to register them for
flights using Speech Recognition.
What remains the same with the Parent/Partner program?
· You still have a total annual allotment of ten (10) Parent/Partner
passes.
· All other travel partners must be accompanied by the employee or their
spouse to a maximum of 4 partners per flight.
· Eligible widows/widowers continue to receive four (4) partner
passes per
year.
· Parents continue to travel unaccompanied at their C3/Y10 priority (part
of the total allotment of 10). If you accompany your parents, they will travel
on your priority.
· The cost of a Parent/Partner Travel pass is equal to three times the
employee Y charge.
· Ticketless Travel for Parent/Partners
· Parents and partners will also travel ticketless from Departure Control
System (DCS) stations. For stations handled by other airlines (non-DCS
stations) they must use a travel coupon.
N.B. Ensure that your parents or partners, and any other pass eligible holders,
are registered before going to the airport, and ensure that you complete and
sign all coupons for each pass eligible holder under your travel profile. You
must provide them with your employee number and your service date. This
information will be required if flight arrangements must be changed at the last
minute at the airport.
At the end of your user guide, you will find the Warsaw Convention Act, as well
as other legal documentation on limitation of liabilities. You must ensure all
persons traveling under your travel profile, including yourself, have read
these documents prior to travel.
Important: If you plan to travel the week of Dec. 16, ensure you make your
arrangements before Friday, Dec. 13. To prepare for the new site, the ETS and
Speech Recognition applications will be unavailable on Dec. 14 & 15. The
Employee Call Centre will be available to handle any urgent calls.
Employee Communications, YULNNAC
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