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Platform change behind ClaimSecure issues

If you are an Air Canada active or retired employee, you might have noticed issues recently with ClaimSecure, our dental and health claims administrator.

The company is actively working with ClaimSecure to rectify these issues. In the interim, should you encounter any issues, please email This email address is being protected from spambots. You need JavaScript enabled to view it..

(Source: AC Daily May 24, 2019)


 Introducing our new Travel Care team.

Starting May 27, 2019, active and retired Air Canada employees can contact our very own in-house Travel Care team (TCT) for all employee travel inquiries.

Previously serviced by HRConnex, employee travel services have been repatriated in-house to better serve us.

The new TCT consists of Travel Care Specialists (TCS) within the People, Culture and Communications branch who are trained to respond to employee travel inquiries.

Connecting with our TCT is easy.

Call the main Employee Care Team number (1-833-847-EMPL (3675)) and select option 1 to speak with a TCS Monday to Friday between 8 a.m. and 7 p.m. ET or send an email to This email address is being protected from spambots. You need JavaScript enabled to view it.

(Source: AC Daily May 27, 2019)

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